Frequently Asked Questions

Common garage door questions and answers

We get asked a lot of garage door questions. Garage doors are a critical element of your home in terms of curb appeal, safety and convenience. As such, if you have questions that aren’t on this list, feel free to reach out using our contact form and we’ll be happy to help!

Why does my garage door stop and go back up?

damaged garage doorThis is one of the most common garage door questions we get. Under federal law, your garage door must be equipped with auto reverse safety feature to prevent a door closing on people, pets or other obstructions. A garage door opener has a sensor that detects resistance when it’s closing and automatically reverses when it does.

There are several things that can trigger the auto reverse. The obvious reasons include an object blocking the door like a bicycle or a box. People or pets would also cause the door to reverse (thankfully). In addition to that, if there are problems with your doors track alignment or other door system faults that cause resistance when closing, the opener may interpret that as an obstruction and initiate an auto reverse. Finally, a faulty opener controller board could also cause unpredictable behavior. If there are no obvious obstructions and your door reverses for unknown reasons, even sporadically, it’s best to call for service to avoid any safety risks.

Why should a garage door be repaired by experts?

A properly functioning garage door looks simple enough, panels, rollers, springs, tracks. No problem. But the reality is that garage doors are heavy and as such involve a lot of forces, particularly the torsion springs. These springs, which are often in need of repair, are under a tremendous amount of tension and if the force is released unexpectedly, bad things can happen. In addition to the springs, the other components of your garage door system routinely see plenty of weight and pressure and can easily crush fingers if not handled correctly.  So the number one reason to have your door serviced by a professional is safety.

The other consideration is the value of your garage door. A garage door that is not serviced properly can lead to complete garage door failure resulting in damage to vehicles and property inside the garage. It could also require a whole new garage door installation which will be much more expensive than any service call.

Our advice: don’t mess around with your garage door. For safety’s sake alone, always call a garage door repair professional for service.

Is replacing a garage door spring dangerous?

Yes. Garage door springs are used to provide assist in opening the garage door by storing potential force in the spring when the door is closed. When a garage door spring fails, it can unleash a tremendous amount of force causing harm to property or people nearby. Installing or replacing a spring presents similar danger when the proper care is not used.  Play it safe, always get a professional to inspect and replace your springs.

My garage door won’t close. Is there a way to close it manually?

Yes, but once again, start with caution. If your door won’t close all the way or won’t close at all using the automatic garage door opener, the first question is why? If the opener seems to be working but the door is “auto-reversing” at some point, the opener is either defective or is sensing an obstruction. Check for objects that may be blocking the garage door path. If there are no obvious obstructions, check for broken springs. A broken spring won’t provide the assist the opener needs and the opener will interpret that as an obstruction, resulting in the auto reverse.

You can try disengaging the door from the opener by pulling the manual release cord if the spring is broken or there is some other defect. Important: make sure someone is preventing the door from crashing down when the release is pulled to prevent any damage or harm. Make sure there are no children or pets in the area!

When should I replace a garage door with a new one?

As garage door questions go, this is one of the trickier ones to answer. Like many expensive items we own, a roof, a car or major appliances, we are often faced with the repair or replace decision. Garage doors are no different – a new garage door installation is not a trivial expense. There are a few considerations when it comes to replacing or repairing your garage door:

Damage to The Garage Door System

Damage to a garage door system can range from some slight paint peeling to major, structural damage than can pose safety hazards. If the damage to your door is minor, maybe a dent in one or more panels, cracks or paint issues, a repair may be a cost-effective solution. For many homes, the garage door accounts for a large percentage of what your home looks like from the road, having a direct impact on curb appeal. So repairing some dings and paint issues can be money well spent.

Major damage to structural components, which can pose safety hazards, can be more expensive and need to be weighed against the cost of replacement. A broken spring can be a routine repair, but if there is additional damage to the system, the repair cost may begin approaching replacement cost. In this case, the homeowner will want to factor in the age of the garage door in making their decision. A professional garage door repair service can evaluate your situation and provide an estimate for repair versus replacement.

Age of Garage Door

Garage doors last between 15 and 30 years on average depending on many factors including usage, climate and quality of components. If your garage door is getting on in years, you may want to consider replacing the door rather than repairing for anything other than minor repairs. Remember, a new garage door has an excellent return on investment for home upgrades.

Cost

Of course, cost is always a factor. A $200 repair versus a $2000 new door may be a no-brainer. But the cost must also be weighed against the age of the door and the cost to replace. Once again, your local garage door experts can provide pricing guidance and advice on how best to proceed.

What are the questions to ask when buying a new garage door?

Getting a new garage door is not a trivial purchase. A new garage door installed is not cheap and there are plenty of options to consider. Here are some questions to get your thought process started:

  • What manufacturers do you typically use?
  • Which garage door materials do you recommend?
  • What kind of garage door do I need?
  • Which options should I consider?
  • How long can I expect the garage door to last?
  • How many employees will be working in my home?
  • Do you recommend purchasing an insulated garage door?
  • What is the timeline for installing my new garage door?
  • What type of guarantee or warranty is available if my garage door is damaged after installation?
  • Do I need a new garage door opener?

“Hands down the best service I have ever received. Jeremy and his crew are super responsive and provide excellent customer service. “

~Erika Contreras

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Combined Years of Experience (and counting)

We install, repair and maintain all major brands of garage doors, operating devices, operators, keyless entry systems. This includes C.H.I, Wayne Dalton, Northwest Door, Clopay, Carriage House, Alumador, Martin, Liftmaster, Linear, Genie, Chamberlain, Craftsman.

Keen Garage Door Repair Santa Rosa, CA

Service Area

We offer garage door repair, sales and installation across the San Francisco north bay area including:

Sonoma County: Annapolis, Bodega Bay, Boyes Hot Springs, Camp Meeker, Cloverdale, Cotati, Duncans Mills, El Verano, Eldridge, Forestville, Fulton, Geyserville, Glen Ellen, Graton, Guerneville, Healdsburg, Jenner, Kenwood, Monte Rio, Occidental, Penngrove, Petaluma, Rio Nido, Rohnert Park, Santa Rosa, Sebastopol, Sonoma, Windsor

Marin County: Belvedere Tiburon, Bolinas, Corte Madera, Dillon Beach, Fairfax, Forest Knolls, Greenbrae, Inverness, Lagunitas, Larkspur, Marshall, Mill Valley, Nicasio, Novato, Olema, Point Reyes Station, Ross, San Anselmo, San Geronimo, San Quentin, San Rafael, Sausalito, Stinson Beach, Tomales, Woodacre

Napa County: American Canyon, Angwin, Calistoga, Deer Park, Napa, Oakville, Pope Valley, Rutherford, Saint Helena, Yountville

Lake County: Lakeport, Clearlake, Middletown, Hidden Valley Lake, Clearlake Oaks, Kelseyville, Lower Lake, Nice, Lucerne, Upper Lake, Cobb

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